Monday, October 11, 2010

TALK TO ME!

Diana has presented this dynamic and fun seminar across the USA to scores of long term care professionals.

As expected, Diana offered many practical and immediately useable tips to assist staff members in talking with each other. When communication is effective the quality of the resident care skyrockets! The basis of person-centered care is grounded in successful staff to staff communication.

Although each recommendation is priceless (just ask Diana!), here are a few that Diana would suggest you commit to memory:

1. When you see a behavior, don't play amateur psychologist. Your first thought needs to be "I don't know what they are thinking". Then stating the behavior you see allows the other person to tell you what they are thinking.

2. Success in dealing with a negative co-worker requires the implementation of a simple 5 step approach.

3. Talking behind a co-workers back is acceptable ONLY AFTER you have first told the person that you plan to talk behind their back!

4. Be a role model for the negative person, by eliminating negative talk in your communication.

5. When giving another person directions, assure they got your message by stating "Could you please repeat back to me what I told you to make sure I GOT IT RIGHT." Not "to see if YOU got it right."

What would you do if....

1. A co-worker says "We never have enough linen."

Diana suggests that you assist the person in gathering facts to support their position prior to taking the issue forward to the person who can truly assist you.

2. A co-worker gives you information and requests your assistance.

Diana suggests that you follow-up after the issue is solved you value their involvement and to demonstrate that you cared about their efforts.


Diana's DVD TALK TO ME! is entertaining but oh so valuable in teaching additional simple and effective communication techniques.

Want to ask Diana a specific question? Visit her CONTACT US page and ask away!

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